Backups and recovery
Backups and recovery
Lecture archives, exam marks and signed minutes cannot be lost. The platform is designed to back up data and recover it if something goes wrong.
About this page
Last updated: 10 October 2026.
This page describes how the Oxonia platform is designed to work. It is not a certification or an audit report. Our contractual commitments are in each university's order form, the data processing agreement and the service level agreement.
What is backed up
The platform is designed to back up the data universities rely on, including recordings and study packs, tutorial reports, exam scripts and marks, governance papers and minutes, staff records, fee records and digitised theses.
How often and for how long
Backup frequency, retention and location are stated in each university's order form. Universities that choose in-country hosting are told where their backups are held. See Data residency.
Recovery targets
Recovery targets describe how much data could be lost and how long a recovery could take. Targets are agreed in each university's order form. No figure is claimed on this page. See the service level agreement.
Protecting backups
Backups are designed to be encrypted and kept separate from the live service, with access limited to a small number of authorised staff. See Encryption.
Mistakes as well as failures
Many recoveries are not about hardware. Someone deletes a folder, or replaces the wrong file. Some products are built to reduce this risk. Oxonia Mark does not release marks until a named examiner approves them, and re-marks are tracked. Oxonia Senate keeps the history of minutes from draft to signature. Staff records in Oxonia Nexus are kept with history.
Testing recovery
A backup is only useful if it can be restored. Recovery is designed to be tested regularly, and we share the date and outcome of restore tests with customers on request.
At the end of a contract
When a university leaves, it can take its data with it. How data is returned and then deleted, including from backups, is set out in the terms of service and the data processing agreement. Current service health is on the service status page.
Universities should also keep their own copies of records they are legally required to hold, such as signed minutes and released results, in line with their records management policy.
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